Each year we do a fundraiser for our Youth Leadership Program and we have used coolglow.com for the last couple of years, but we have been increasingly dissatisfied with our customer service from coolglow.com. In the last two years we have had a large number of items with dead batteries or that do not work.
Due to a poor return policy we have just had to suck up the cost of the broken items and that has hurt our youths' efforts to raise money for their program.
Additionally, this year we were tricked into buying insurance that we did not want and were not able to get it refunded. Due to product unreliability, harsh product replacement policies, and poor customer service we will no longer be using cool glow for our fundraisers and would recommend other people find another service to buy glow items from.